“The Lord will fight for you, and all you have to do is keep still.” Exodus 14:14 GNT
Read Exodus 14
Yesterday, I received an Explanation of Benefits statement from my Dental Insurance which contained a code that indicated I was also covered by a secondary Dental insurance company. I felt annoyed because I had provided written proof two months ago which verified the secondary insurance had ceased in 2017. In addition, one of the charges from the Dental provider’s office had been billed twice and payment was denied. So, now I had to make two calls in the morning to address the errors on the part of the provider and the insurer.
It is not an easy task when a patient/subscriber is calling for a correction of a processed insurance claim; the Customer Service Rep (CSR) is not the individual who is employed as the Claims Adjuster, and the call involves research on the part of the CSR.
Prior to calling the provider’s office and the insurance company, I prayed for God’s intervention to resolve the issue, and to help me remain calm, and maintain a gentle tone in my voice. Imagine my surprise when the Billing Manager answered my call at the Dental office–she never takes on the duty of answering incoming calls. Within five minutes of explaining the double billing for the same procedure, I received a callback and my account now has a zero balance.
The call to the insurance company resulted in verification that my correspondence was received; however, it was not documented in my account that I no longer had secondary dental insurance. I was placed on hold because the issue required escalation to a supervisor; I received an apology and my account now reflects that I only have one dental insurance in which they are the primary insurer. I offered a sincere thank you to the CSR for the resolution of the error. Yes, it was their mistake but I asked God to help me to remain focused on the goal of correcting the error, not on how it occurred.
In reading Exodus 14, we learn of the deliverance of the Israelites from their life of enslavement from the Egyptians. Although God had given them freedom, they were full of complaints. God hardened Pharaoh’s heart, and he deeply regretted that he had set the Israelites free. He sent his mighty army of soldiers armed with swords, riding in their chariots pulled by the fastest and strongest horses. When the Israelites became aware of the pursuit by Pharoah’s army, they remained faithless; filled with fear and blame, they accused Moses of taking them out of Egypt only for the purpose of dying. Even so, we know how the story ends; not one of Pharoah’s soldiers or horses survived the tumultuous Red Sea.
Whether our challenges are great or small, when we ask for Divine intervention and exercise our faith–by fully depending on God–our outcome will be victorious, because God can never fail.
Prayer for today: Dear God, We place our challenges of life in your hands. Please give us the knowledge we need to do our part and the wisdom to stay still while you do your part. Thank you for your Divine intervention. May we always praise your Holy name by living a life filled with gratitude. In Jesus’ name, we pray. Amen.
Sonya Johnson Ruiz